Client Service Standards

At Nixon Advantage we pride ourselves on giving the very best service and experience to ensure total delight with what we do. We keep striving to be the best. We observe the following standards which are known, owned, and energised by the whole team to build an outstanding business and create client happiness.

1. We lead by example.
2. We constantly raise the bar as we lead the accounting profession.
3. Clients will be totally delighted with what we do, and how we do it.
4. We always maintain positive relationships.
5. We greet, and farewell everyone by name with eye contact and with a smile.
6. If at fault, we will apologise, and make restitution.
7. We demonstrate a positive ‘can do’ attitude at all times.
8. We focus on solutions to clients’ challenges.
9. We are creative and innovative in our approach to helping our clients succeed.
10. We always act with integrity and respect and use empowering conversation.
11. We always reply to all communication by the end of the same business day that it was received.
12. Any queries or complaints are owned by the team member who receives them, and are addressed within the same business day that they are received.