Culture & Environment

1. Personal responsibility, individual leadership and integrity, exist at all time, at all levels.
2. While we respect the individual, the team is more important than any single person.
3. We have a positive environment, full of excellent people, who are focused on solutions at all times.
4. Everyone adds value to the company and contributes to performance.
5. Everyone knows their role and respects the roles of others.
6. Everyone chooses to be here: there is no victim mentality.
7. Excellent salaries and benefits are a fair trade for a positive attitude and over-achieving the business objectives.
8. The work environment is relaxed, healthy, comfortable, and creative, yet professional, and appropriately urgent at the same time. It is a fun environment that elicits creativity and supports camaraderie.
9. We employ people who are committed to personal development. They show initiative in seeking out personal growth opportunities, making them well rounded and whole, outside of our company.
10. We always reply to all communication by the end of the same business day that it was received.
11. ‘Smile: we are on stage’. We use the proper vocabulary with our clients. We use words like ‘Good Morning’, ‘Certainly’, ‘I will be happy to’, and ‘My pleasure’.
12. We answer our telephones within two rings, and with a smile. We say. ‘Thank you for calling robnixon, this is FIRSTNAME LASTNAME’.
13. We always call on the time specified. We say “Good morning / afternoon, this is FIRST NAME, LAST NAME from robnixon...”
14. We do not operate as a consensus company to move the company forward. We operate on a functional model based on the vision of leadership.

TEAM MEMBER TRAITS

• Positive attitude
• Problem-solver
• Internally motivated
• Clear communicator
• Professional
• Supportive of the team
• Committed
• Honest
• Accountable